1. Why do Patients Love Himmel Home Health?
Because We:
– Perform therapy services in the child’s home or daycare
– Perform nursing services at home or school to help reduce hospitalizations
– Develop customized treatments to meet the specific needs of the child
– Incorporate family’s concerns into our plans of care
– Educate parents and caregivers on therapy activities and nursing care
– Provide year round services
– Encourage parents and caregivers to incorporate techniques learned in daily activities

2. Why do Physicians Love Himmel Home Health?
Because We:
– Work in conjunction with the physician’s office to obtain all necessary insurance authorizations
– Treat a variety of diagnoses
– Respond quickly to referrals
– Provide bilingual therapists and nurses when needed
– Are accessible and friendly to work with
– Conduct frequent therapy sessions or nursing visits to improve progress (typically 2 times per week)

3. How do I get services for my child through Himmel Home Health?
If you are concerned about your child, you can initiate a referral to us by calling our office, during business hours. We will take your information and coordinate a referral with your physician.
New Braunfels – (830) 625-8338
San Antonio – (210) 979-7334
Austin – (512) 531-0792
Toll Free – 1-877-944-6635

4. What information do I need when I call to refer my child?
We will need your child’s name, date of birth, insurance information, and physician’s name. We will also need your name, home address, and telephone number.

5. What is the referral process like, and how long does it take?
When you call us, we take your information and send a referral to your child’s physician to obtain doctor’s orders. Once those are received back to us, one of our therapists will call you to schedule an evaluation. The referral process usually takes between 1-7 days.

6. What happens after the therapy evaluation?
The therapist will explain the results of the evaluation to you and make any recommendations. Once the evaluation is completed, we get doctors’ orders to complete any therapy that has been recommended and obtain any necessary authorizations from your insurance company. This process generally takes 7-10 days.

7. What happens after the initial nursing assessment?
The nurse will explain the plan of care to you.  After the initial assessment, the nurse will send any necessary documentation to the doctor and the insurance company to receive authorization.  A nurse or the scheduler will call you to begin scheduling skilled visits or private duty nursing hours.  This process usually takes around 48 hours. After the initial assessment, the nurse will send any necessary documentation to the doctor and depending on payor requirements will submit additional information to the insurance company for authorization.

8. Who qualifies for Himmel Home Health?
Any child between the ages of birth through 20 years old, who has any delay, disorder, or health condition that would warrant speech, physical, occupational therapy, and/or nursing services and lives within our service area can qualify for our services. [Each child is evaluated by the appropriate therapist(s)/nurse and the therapists and nurses work with the family and doctor to determine if the child requires medically necessary therapy or nursing services.]

9. My child does not qualify for therapy at the school district. Can he/she still get services from Himmel Home Health?
Yes. While the school districts must follow an educational model for therapy, meaning that the delay or disorder must interfere with the child’s ability to learn in a school environment, Himmel Home Health follows a medical model. We treat delays and disorders that interfere with a person’s ability to participate in all aspects of his/her life. Because of this difference, we are frequently able to service children who do not qualify with the school districts.

10. My child already receives therapy through the school district. Can he/she still get services from Himmel Home Health?
Yes. Himmel Home Health, because of the information described in question #8, can provide therapy in addition to any therapy received through the school districts. We attempt to coordinate with your school therapists, if you allow us to communicate with them.

11. Where does therapy and nursing take place?
We are a home health agency, so by definition, we provide therapy and nursing services in your home. We can also go to daycare centers, family members’ homes, or any other place where your child is located during the day. Nursing services may be provided in the public schools, however therapy services may not be provided in public schools during regular school hours. We are unable to provide services in our offices.

12. How long will my child need therapy and nursing?
Every child is different, has different needs, and progresses at a different rates. We can never guarantee a time frame for therapy or nursing. Some factors that may affect the rate of progress in therapy include the child’s participation and behavior. Some factors that may affect the rate of progress in nursing include the child’s disease process and prognosis given by the MD.  Also, the family’s involvement and follow through with the therapist’s or nurse’s recommendations can affect the rate of progress.